Terms of Service
Terms and conditions for using RIXL's content delivery platform and services.
Terms and conditions for using RIXL's content delivery platform and services.
Last Updated: September 2025
These Terms of Service ("Terms") are a binding agreement between you and RIXL Inc. ("RIXL") for your use of rixl.com and our media optimization platform and services (the "Services").
By using our Services, you accept these Terms. If you do not agree, do not use our Services.
RIXL provides a cloud-based media optimization platform that enables users to:
Requirements for creating an account. To use our Services, you must:
Your obligations as an account holder. You are responsible for:
You must comply with our Acceptable Use Policy and these Terms. Violations may result in account suspension or termination.
You may use our Services to:
All usage must comply with applicable laws and respect intellectual property rights.
You retain ownership of all content you upload to our Services ("Your Content"). By uploading content, you grant RIXL a limited, non-exclusive license to:
Process, optimize, and deliver your content
Store and cache your content as necessary to provide our Services
Create derivative works (optimized versions) of your content
You represent and warrant that:
You own or have the necessary rights to your content
Your content does not violate any laws or third-party rights
Your content does not contain malicious code or harmful materials
Our Services, including software, APIs, documentation, and trademarks, are owned by RIXL and protected by intellectual property laws. You may not copy, modify, or create derivative works of our proprietary technology.
We are committed to protecting your privacy. Our Privacy Policy, incorporated into these Terms, explains how we collect and use your personal information.
Subscription Plans
Our Services are offered under various subscription plans with different features and usage limits. Current pricing is available on our website.
You can upgrade or downgrade your plan at any time through your account dashboard.
We aim to provide reliable access to our Services, though uninterrupted availability cannot be guaranteed. Scheduled maintenance will be announced in advance when possible.
Support is provided according to your subscription plan. We offer:
Documentation and self-service resources
Email support for all users
Priority support for premium plans
Important Legal Notice: The following limitations apply to the maximum extent permitted by law.
No warranties provided. OUR SERVICES ARE PROVIDED "AS IS"
Our Services are provided without warranties of any kind, express or implied, including:
We do not guarantee that our Services will meet your specific requirements or be available at all times.
Types of damages excluded. EXCLUDED DAMAGES
RIXL shall not be liable for any:
This limitation applies regardless of the legal theory under which damages are claimed.
Cap on our total liability. LIABILITY CAP
Our total liability to you shall not exceed the amount you paid to RIXL in the 12 months preceding the claim.
This cap applies to all claims collectively, not per incident.
You agree to indemnify and hold RIXL harmless from any claims, damages, or expenses arising from:
Your use of our Services
Your violation of these Terms
Your content or its use
Your violation of any third-party rights
You may terminate your account at any time
Cancel through your dashboard.
Get help with cancellation.
You can cancel at any time, but refunds are subject to our refund policy.
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
Before filing any legal action, you agree to:
Contact us to attempt to resolve the dispute informally
Participate in good-faith negotiations for at least 30 days
Consider mediation if an informal resolution fails
Any disputes that cannot be resolved informally may be subject to binding arbitration in accordance with the rules of [Arbitration Organization].
These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and RIXL.
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
Email notification to your registered address
Notice posted on our website
In-app notifications
Continued use of our Services after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or network failures.
If you have any questions regarding these Terms, please contact us:
For terms and legal inquiries.
Email: legal@rixl.com
Response Time: Within 2-3 business days
For questions about these Terms of Service, licensing, or legal matters.
For account and service help.
Support: Available through your account dashboard
Email: support@rixl.com
Response Time: Within 24 hours
For technical support, billing questions, and general assistance.
Our business address.
Company: RIXL Inc.
Address: 147 QUIGLEY BLVD, HISTORIC NEW CASTLE, DE 19720, USA
Business Hours: Monday - Friday, 9 AM - 6 PM PST
For formal correspondence and legal notices.
These Terms of Service are effective as of the date last updated above.