Cookie Policy
How RIXL uses cookies and similar technologies to improve your experience on our content delivery platform.
How RIXL uses cookies and similar technologies to improve your experience on our content delivery platform.
Last Updated: September 2025
Cookies are small text files stored on your device when you visit our website or use our services. They improve your experience by saving preferences, maintaining login sessions, and providing insights into platform usage.
RIXL uses cookies and similar technologies for several purposes:
Required for basic functionality. These cookies are required for our website and services to function properly. They enable core features such as:
Essential cookies are necessary for our services and cannot be disabled.
Help us improve our services. These cookies collect anonymous data to help us understand how visitors interact with our website and services, including:
We use this data to enhance our services and your experience.
Enable enhanced functionality. These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings:
With your consent only. With your consent, we use these cookies to:
Control cookies through your browser. You can manage cookies using your browser settings:
Chrome: Settings > Privacy and Security > Cookies and other site data Firefox: Settings > Privacy & Security > Cookies and Site Data Safari: Preferences > Privacy > Manage Website Data Edge: Settings > Cookies and site permissions > Cookies and site data
Browser settings affect all websites, not just RIXL.
Manage preferences on our site. When you first visit our website, a cookie consent banner allows you to:
You can update your preferences at any time by clicking the "Cookie Preferences" link in the website footer.
Specific cookie opt-out tools. To opt out of specific cookies, use the following options:
Google Analytics: Google Analytics Opt-out Browser Add-on
Advertising Cookies: Your Online Choices or Network Advertising Initiative
Opting out may affect the functionality and personalization of our services.
Disabling certain cookies may limit the functionality of websites and services. For example, you may need to log in repeatedly.
Your preferences and settings may not be saved
Some features may not work as expected
We may not be able to provide personalized experiences
Essential cookies are necessary for the basic functionality of the website and cannot be disabled.
We also use additional tracking technologies alongside cookies:
These are small, transparent images that help us understand user behavior and email engagement.
Local storage maintains your preferences and improves performance.
Our software development kits collect usage data to enhance functionality and performance.
Log files record technical details about your interactions with our services.
We implement security measures to protect cookie data and ensure it is used only for its intended purposes.
Cookies are retained for different periods depending on their purpose:
Session cookies: Deleted when you close your browser
Functional cookies: Typically 1–2 years
Analytics cookies: Usually 2 years
Marketing cookies: Varies by provider, typically 1–2 years
Some cookie data may be processed by service providers in other countries. We ensure safeguards are in place for these transfers.
Our services are not intended for children under 13. We do not knowingly collect cookie data from individuals under the age of 18. If you believe a child has provided us with cookie data, please contact us.
We reserve the right to update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Displaying notices in our services
If you have questions about our use of cookies or this Cookie Policy, please contact us:
For cookie and privacy inquiries.
Email: privacy@rixl.com
Response Time: Within 2-3 business days
For questions about our cookie practices, privacy policy, and data protection.
For account and technical support.
Support: Available through your account dashboard
Email: support@rixl.com
Response Time: Within 24 hours
For general support, account assistance, and cookie preference help.
For EU residents.
Email: dpo@rixl.com
Response Time: Within 3-5 business days
For EU residents with specific GDPR-related questions about cookies and data processing.
EU residents have additional rights under GDPR regarding cookie consent and data processing.
Our business address.
Company: RIXL Inc.
Address: 147 QUIGLEY BLVD, HISTORIC NEW CASTLE, DE 19720, USA
Business Hours: Monday - Friday, 9 AM - 6 PM PST
For formal correspondence and legal notices.
Our use of cookies is based on:
Consent: For non-essential cookies, we obtain your explicit consent
Legitimate Interest: For analytics and performance cookies that help us improve our services
Contractual Necessity: For essential cookies required to provide our services
You have the right to withdraw your consent at any time through your cookie preferences or by contacting us.
This Cookie Policy is effective as of the date last updated above.